Answers
Frequently asked questions
What palliative care is, how referrals work, where donations go, and how to join us. If your question is not here, ask us directly.
General
Rachel House is an Indonesian foundation providing free palliative care to children living with life-limiting illness, and training health workers so that this care reaches further than our own team can.
It is care that focuses on comfort and quality of life for a child with a serious illness — managing pain and other symptoms, supporting the family, and helping a child live as fully as possible. It is not the same as end-of-life care and it does not replace treatment.
Our home visiting service operates across Jakarta. Our training program reaches health workers in other parts of Indonesia. [Replace with the current geographic scope.]
Yes. [Replace with Rachel House’s legal entity, registration number and regulator.]
Children’s palliative care
No. Palliative care runs alongside curative treatment and can begin at diagnosis. Many children we support are still receiving chemotherapy or antiretroviral therapy.
When prescribed and monitored by trained clinicians, opioid analgesia is recognised internationally as appropriate for treating severe pain in children. Decisions about any individual child’s medication are made by their treating clinicians — this page is general information, not medical advice.
Children with life-limiting conditions whose families need support managing symptoms at home. Referrals come from hospitals, clinics and community health workers. [Replace with current referral criteria.]
Contact our team through the contact page and we will explain the referral process and what information is needed.
Donation
Donations fund nurses’ salaries and transport, medication and supplies, and the training program. You can direct a gift to a specific need on the donate page.
Yes. Monthly gifts are the most useful kind, because they let us plan a nurse’s routes months ahead.
Yes, through our international giving channels. See the ways to donate section.
Yes. Tick the receipt option when you give. [Replace with information on tax deductibility in relevant jurisdictions.]
Our Sponsor-a-Patient option funds a year of care for one child. For privacy reasons we do not share identifying details of individual patients with donors.
Volunteer
No. Many roles need no clinical training. See the volunteer page for current opportunities.
Fill in the form on the volunteer page. We reply to every application.
Yes, for suitable roles. [Replace with the current policy on student and minor volunteers.]
Programs
A portable kit containing assessment tools, dressings and essential medicines, so a nurse can deliver a full visit in a family’s home. Read more on the program page.
Yes, through the Community Network of Palliative Care. [Replace with the current list of districts and partners.]
No. Every service we provide to a child and their family is free.
Partnership
Through funding, employee giving, in-kind support or cause campaigns. Start with the form on the supporters page.
Yes. Hospitals refer children to us, host training and collaborate on clinical protocols.
Many of our guides are published free in the resources library. For adaptation or translation, please contact us first.
Take one small step
Now that you know how it works
A gift of any size goes straight into pain relief, transport and the hours a nurse spends with a family.